Role Overview ➤ The Waiter or Waitress role at IBIS Mall Avenue Dubai is a guest-focused position designed for hospitality professionals who are passionate about delivering warm, attentive, and memorable dining experiences. This role contributes directly to guest satisfaction by creating a welcoming atmosphere and providing high-quality food and beverage service aligned with Accor service values.

Guest Service Excellence ➤ The role involves understanding guest needs and responding to requests promptly and professionally. The Waiter or Waitress ensures that every guest interaction reflects courtesy, friendliness, and care, from greeting guests on arrival to thanking them upon departure.

Service Standards and Presentation ➤ This position requires full knowledge of service standards, procedures, and grooming guidelines set by the hotel. The Waiter or Waitress maintains professional appearance and follows established service protocols to ensure consistency and quality across all guest touchpoints.

Dining and Area Setup Responsibilities ➤ The role includes preparing service areas by setting up designated sections, maintaining cleanliness, and ensuring all equipment and guest amenities are properly arranged. Attention to detail and cleanliness are essential to provide a safe and comfortable environment for guests.

Safety and Policy Compliance ➤ The Waiter or Waitress follows all hotel policies related to safety, hygiene, and operational procedures. Any unusual situations, hazards, or suspicious occurrences are immediately reported to ensure guest and team member safety at all times.

Team Collaboration and Communication ➤ This position requires strong teamwork and clear communication with colleagues and supervisors. Guest feedback and concerns are communicated effectively to senior team members to support service recovery and continuous improvement.

How to Apply:

Interested candidates are encouraged to apply through the official Accor careers portal by searching for the relevant reference code. Applicants may also submit their updated resume via email to the hotel human resources department. Only shortlisted candidates will be contacted for further steps.

About Us:

Accor is a global hospitality leader with a diverse portfolio of brands united by a shared commitment to responsible hospitality and meaningful guest experiences. At IBIS, team members are Heartists who bring passion, care, and authenticity to everything they do, supported by a culture that values diversity, growth, and professional development.