Role Overview – Orient Insurance Company is hiring an HR Manager for a full-time, on-site position based in Dubai. This position is ideal for experienced HR professionals with strong human resources expertise, insurance and financial services industry knowledge, and the ability to manage comprehensive HR operations effectively, drive organizational development, ensure regulatory compliance, support professional staff excellence, and contribute to organizational success within a dynamic insurance and financial services company.

Strategic HR Planning and Organizational Development – You will develop and execute comprehensive human resources strategies aligned with Orient Insurance's business objectives, market expansion, and organizational growth trajectory. You will assess organizational talent gaps, design workforce development initiatives, and implement strategic programs supporting business expansion in insurance and financial services. You will translate business strategy into HR initiatives and measure HR contribution to organizational success.

Talent Recruitment and Workforce Planning – You will lead recruitment and talent acquisition by identifying staffing needs across insurance operations, customer service, finance, and administrative functions. You will source qualified professionals, coordinate hiring processes, and build capable teams supporting insurance operations and customer service excellence. You will develop recruitment strategies for insurance professionals, financial advisors, and support staff.

Insurance and Financial Services Workforce Management – You will manage financial services workforce by understanding insurance operations, supporting customer-facing staff, and addressing insurance industry-specific HR needs. You will coordinate with operations regarding staffing requirements, support service quality through workforce management, and maintain communication with business teams. You should understand insurance operations and customer service requirements.

Employee Relations and Engagement – You will foster positive employee relations by establishing communication channels, addressing workplace concerns, and resolving conflicts constructively. You will develop employee engagement programs, conduct satisfaction assessments, and implement culture-building initiatives promoting commitment. You will create inclusive workplace environment supporting employee satisfaction and retention across the organization.

UAE Labor Law Compliance and Management – You will ensure comprehensive compliance with UAE labor law, Ministry of Human Resources requirements, and all applicable employment regulations. You will maintain current knowledge of labor regulations, implement compliant HR practices, manage work permits and visa processes, and maintain fully documented HR records supporting regulatory adherence.

How to Apply:

Send your updated CV to orient@alfuttaim.com. Please highlight your senior HR management experience, UAE labor law expertise, specific examples of successful HR initiatives and organizational development achievements, recruitment and talent management accomplishments in insurance or financial services, performance management and employee relations expertise, HR policy development capability, team leadership achievements, relevant HR certifications, insurance or financial services industry knowledge, experience managing professional and customer-facing staff, and your understanding of strategic business alignment. Include a brief cover letter outlining your HR leadership philosophy.

About the Company:

Orient Insurance Company is a professional insurance and financial services organization operating in Dubai with a strong commitment to organizational excellence, employee development, and insurance service quality. The company is seeking experienced human resources leaders who bring comprehensive expertise in UAE labor law and regulatory compliance, proven ability to manage all aspects of strategic HR operations, strong capability in recruiting and retaining qualified insurance and financial services professionals, demonstrated commitment to organizational culture development and employee engagement, understanding of insurance industry operations and customer service requirements, and dedication to building organizational capability and supporting business success through effective HR management and strategic talent development that drives operational excellence and sustainable growth in the competitive Dubai insurance and financial services market.

Frequently Asked Question

Q: How do you balance recruiting highly qualified insurance professionals with emiratization objectives, and what strategies ensure both goals are achieved simultaneously?

Successful emiratization requires strategic planning identifying Emirati talent development opportunities while recruiting qualified professionals. You would develop targeted recruitment for Emirati nationals emphasizing growth opportunities, create mentorship programs pairing experienced professionals with Emirati employees.

Q: What approach do you take to building a strong customer service culture among insurance staff when many roles involve both customer interaction and administrative functions?

Building customer service culture in insurance requires comprehensive strategy recognizing that all roles support customer success. You would implement customer service training for all staff including administrative personnel, establish service standards emphasizing customer-centric values, reward customer service excellence across all departments, align performance management with service objectives.

Q: How do you approach managing HR in a heavily regulated industry like insurance while maintaining positive employee relations and supporting business agility?

Insurance HR management requires balancing strict regulatory compliance with employee satisfaction and business flexibility. You would maintain comprehensive compliance knowledge, implement compliant policies and procedures proactively, document HR decisions thoroughly for regulatory review, and educate managers on compliance requirements.