Job Description
Guest Welcome and First Impression: The Hostess plays a key role in creating a warm and memorable first impression by greeting guests with professionalism and genuine hospitality. This position ensures guests feel welcomed from arrival, providing clear guidance and personalized attention that reflects the luxury dining standards of One&Only One Za'abeel.
Seating and Waitlist Management: The role is responsible for escorting guests to their assigned tables while managing wait times efficiently. The Hostess maintains accurate seating charts and waiting lists, ensuring smooth table turnover and balanced dining room flow to maximize guest comfort and satisfaction.
Telephone and Reservation Handling: This position manages incoming telephone inquiries related to reservations, menus, and dining information. The Hostess communicates clearly and courteously, ensuring guests receive accurate details while maintaining organized reservation records at the hostess desk.
Team Supervision and Training: The Hostess supports the supervision of the hostess team by organizing daily duties and guiding team members throughout service. This role also assists in training new staff, ensuring service standards, etiquette, and operational procedures are consistently followed.
Dining Room Coordination: Constant monitoring of the dining area is essential to ensure table availability, guest safety, and service readiness. The Hostess works closely with the Restaurant Manager and service teams to coordinate seating decisions and respond promptly to changing operational needs.
Guest Relationship Building: A key responsibility of this role is building rapport with repeat guests to encourage loyalty and personalized service. The Hostess remembers guest preferences, communicates special requests, and contributes to a welcoming atmosphere that enhances the overall dining experience.
How to Apply:
Interested candidates are encouraged to apply through the Kerzner International careers portal at www.kerznercareers.com
by searching for the Hostess role at One&Only One Za'abeel. Applicants may also send their updated curriculum vitae directly to recruitment@oneandonlyonezaabeel.com for consideration.
About Us:
One&Only One Za'abeel is a landmark luxury destination redefining hospitality through exceptional dining, refined service, and contemporary elegance. As part of Kerzner International, the brand is committed to delivering unforgettable guest experiences through attention to detail, innovation, and a culture of excellence
Dubai - United Arab Emirates
Category
Experience
Career Level
Required Qualification
High School Diploma or relevant certification in Hospitality or Food and Beverage
Requires Traveling:
No
Salary
Salary Not disclosed
Salary Type
Per Month
Total Vacancies
1
Skills
guest service excellencetable managementreservation handlingteam supervisioncommunication skillscustomer engagementmultitasking abilityattention to detailrestaurant coordinationprofessional etiquette
