Role Overview: The Counter Staff will serve as the first point of contact for clients at Al Fuad Exchange, managing remittances, providing information on financial services, and ensuring smooth transactional processes in a professional and courteous manner.

Client Support & Service: The role involves assisting clients with incoming and outgoing transactions, explaining available services, addressing inquiries, and providing clear guidance on products while maintaining a high level of customer satisfaction.

Remittance & Transaction Handling: Candidates will manage direct and third-party remittances, handle WPS salary disbursements, and perform single-window operations efficiently, ensuring all transactions are accurate and timely.

Compliance & Privacy: The Counter Staff must ensure adherence to compliance protocols, including KYC, CDD, and EDD procedures, while maintaining the confidentiality of client information and supporting audit requirements.

Problem-Solving & Complaint Management: The role requires resolving customer complaints effectively, coordinating with operations teams, and implementing solutions that enhance the client experience and preserve company reputation.

Operational Assistance: Responsibilities include supporting WPS salary processing, SIF file operations, and other operational processes to ensure smooth workflow and compliance with regulatory and company policies.

How to Apply:

Interested candidates, preferably available for immediate joining, are requested to send their CV to cv@alfuadexchange.com

. Please indicate Counter Staff in the email subject line to ensure your application is processed promptly.

About Us:

Al Fuad Exchange is a leading financial services provider in the UAE, specializing in remittances, currency exchange, and payroll solutions. We are committed to delivering excellent customer service, maintaining high operational standards, and fostering a professional and supportive work environment for our employees.